SUPREME SCHOOL OF MOTORING
These Terms & Conditions are designed to provide a clear understanding between you, your driving instructor and Supreme School of Motoring.
When registering with the Supreme Pupil App, you will be asked to confirm that you have read and agreed to these Terms & Conditions before you can link with your instructor.
By ticking the acceptance box, you confirm that you have read, understood and agreed to these Terms & Conditions.
Your instructor will only agree to provide their training vehicle for your practical driving test when ALL of the following conditions are met:
If your instructor believes that you are not ready to take your driving test safely and independently, they may refuse the use of their vehicle for the test.
This decision will be based on their professional judgement and consideration of:
A driving test should not be used simply as a way of gaining experience. Your instructor will help you prepare to reach the required standard before taking your test.
You are responsible for booking and managing your own practical car driving test in accordance with current DVSA rules.
Before booking a test, you should discuss your readiness and proposed test date with your instructor.
You should obtain your instructor’s ADI reference number and enter it when making your booking. This helps the DVSA booking system identify whether your instructor is available at the proposed date and time.
As soon as your test is booked, you should tell your instructor:
This allows your instructor to confirm availability and manage their diary.
Booking a test does not automatically guarantee the use of your instructor’s vehicle.
If you are unsure about booking your test or adding your instructor’s ADI reference number, please speak to your instructor before making the booking.
You must be of legal driving age and hold a valid UK or Northern Ireland provisional Category B driving licence.
Where additional identification is legally required, you must provide suitable valid identification.
For other forms of driver training, you must hold the appropriate valid driving licence.
You must meet the legal eyesight requirement. If you need glasses or contact lenses to meet this standard, they must be worn during your lessons and driving test.
Your instructor may check your entitlement to drive and your eyesight before or during your training.
You must tell your instructor about any medical condition, medication or change in circumstances that may affect your legal entitlement or fitness to drive.
You are responsible for notifying the DVLA of any medical condition or change where the law requires you to do so.
You must also tell your instructor promptly if your driving licence is revoked, suspended, disqualified or otherwise changed in a way that affects your entitlement to drive.
If there is any doubt about your legal entitlement or fitness to drive, your instructor may suspend lessons until the matter has been clarified.
A deposit equal to the cost of a 2-hour lesson is required when booking your first lesson.
The deposit will normally be deducted from the cost of your first lesson.
Lessons must normally be paid for at least 48 hours in advance by the payment method agreed with your instructor.
Any money paid in advance for future lessons will be accounted for against the lessons or services purchased.
A minimum of 48 hours’ notice is required if you wish to cancel or rearrange a lesson.
Where less than 48 hours’ notice is given, the lesson may be charged in full.
Your cancellation should be communicated directly to your instructor and acknowledged by them.
If you do not attend an agreed lesson and have not contacted your instructor, your instructor will normally wait for 10 minutes before leaving.
A missed lesson may be charged in full.
Where exceptional circumstances exist, your instructor or Supreme may use reasonable discretion.
Your instructor will make reasonable efforts to arrive on time.
Occasionally, circumstances outside their control may cause a delay, cancellation or rearrangement, including severe traffic, illness, vehicle breakdown or unsafe weather conditions.
If your instructor cancels a lesson, you will not be charged for tuition that has not been provided.
Where possible, your instructor will give you as much notice as reasonably practicable and arrange an alternative lesson.
You must not attend a driving lesson or driving test while unfit to drive through alcohol, illegal drugs, medication, illness, tiredness or any other condition that makes driving unsafe.
You should tell your instructor about prescribed medication where it may affect your ability to drive safely.
If your instructor reasonably believes you are not fit to drive safely, they may refuse to conduct or continue the lesson.
Where the reason for being unfit to drive was within your control and insufficient notice has been provided, the lesson may still be chargeable.
Your instructor will continually assess your progress and discuss your readiness for the practical driving test with you.
Before recommending that you take your test, your instructor will normally expect you to be able to:
If your instructor believes you are not yet ready, they will explain the areas that require further development and advise you about further training.
If you do not pass your practical driving test, your instructor will discuss the examiner’s feedback with you and identify the areas requiring further work.
Supreme normally recommends a minimum of 4 hours of additional training before another attempt.
The actual amount of training required will depend upon the reasons for the unsuccessful test and your instructor’s professional assessment of your readiness.
Supreme School of Motoring and your instructor are not responsible for driving tests cancelled or changed by the DVSA.
Where a DVSA cancellation results in financial loss, you may be able to make a claim directly to the DVSA subject to its current rules.
You remain responsible for:
Your instructor will maintain appropriate records of your driver training.
These may include:
These records help you and your instructor maintain an accurate account of your training and progress.
You should be kept reasonably informed about your progress and the further training your instructor believes you require.
Supreme instructors are expected to behave professionally and respectfully towards pupils.
Pupils are also expected to behave appropriately towards their instructor.
Aggressive, threatening, discriminatory, abusive, sexually inappropriate or unsafe behaviour may result in a lesson being stopped.
In serious circumstances, the instructor may decline to provide further training.
Communication between pupils and instructors should remain appropriate and related to driving tuition, lesson arrangements and other relevant matters.
Please contact your instructor through the communication methods they have provided.
Messages may not always receive an immediate response while an instructor is teaching, driving or outside their normal working hours.
Supreme School of Motoring and your instructor will handle personal information in accordance with applicable data-protection requirements.
Information may be held where reasonably necessary for purposes including:
Personal information will not be shared unnecessarily.
Where photographs, videos or other material identifying you are intended for promotional or social-media purposes, appropriate consent will be obtained.
Full payment must be made before the intensive course begins unless otherwise agreed.
If you wish to cancel an intensive course, please contact Supreme as early as possible.
Where at least 4 weeks’ notice is provided, payments for tuition not yet supplied will normally be refundable, subject to any reasonable costs or commitments already incurred specifically for your booking.
Where less than 4 weeks’ notice is provided, any refund will be considered taking into account lessons already provided, reserved instructor time and reasonable losses or costs incurred as a result of the cancellation.
Missed lessons or late cancellations forming part of an intensive course may be charged at the applicable intensive-course hourly rate.
DVSA driving-test availability, changes and cancellations are outside Supreme’s control.
Where a pupil has purchased an eligible Pass Guarantee Scheme, the scheme is valid for:
whichever occurs first.
After this point, standard lesson rates will apply.
Where a refund is due under the terms of the scheme, lessons already provided and legitimate costs already incurred may be deducted.
Full details of the scheme should be read before purchasing.
Where this offer is available, book a qualifying 2-hour lesson and receive the advertised additional tuition.
The offer cannot normally be combined with another promotion unless Supreme states otherwise.
Referral rewards become available once the referred pupil has met the qualifying booking and payment requirements stated in the current promotion.
Referral offers cannot normally be combined with another promotion unless stated otherwise.
Unless otherwise stated:
Promoter: Supreme School of Motoring.
Facebook, Instagram and their owners do not sponsor or administer Supreme competitions unless expressly stated.
Supreme School of Motoring aims to provide a high standard of professional driving tuition.
If you are unhappy with any aspect of your tuition or your instructor’s service or behaviour, we want the opportunity to understand the problem and, where possible, resolve it.
Where you feel comfortable doing so, please raise your concern directly with your instructor as soon as reasonably possible.
Many misunderstandings and minor issues can be resolved quickly at this stage.
You may also contact Supreme directly if the nature of your concern makes it inappropriate or uncomfortable to raise it with your instructor.
If the matter cannot be resolved informally, or you wish to make a formal complaint, please submit the complaint in writing.
Where possible, please include:
Complaints should be emailed to:
We encourage complaints to be raised as soon as reasonably possible while events and records are still fresh.
A complaint will not automatically be rejected simply because more than 7 days have passed.
Where appropriate, a parent, guardian or representative may assist a pupil in raising a concern. We may need the pupil’s consent before discussing personal information with another person.
We aim to acknowledge formal complaints within 5 working days.
We aim to provide a full response within 14 working days wherever reasonably possible.
Some complaints may require additional time where we need to:
If additional time is required, we will keep you informed.
Supreme will keep an appropriate record of formal complaints and how they were resolved.
Driving instructors have a professional responsibility to assess whether they are prepared to provide their training vehicle for a practical driving test.
An instructor may refuse use of their vehicle where they reasonably believe the pupil is not sufficiently safe or test-ready.
If you disagree with this decision, you may raise the matter through Supreme’s complaints procedure.
Supreme can review the circumstances and whether the decision was made reasonably and professionally.
Lessons that have already been properly provided are not normally refundable.
Charges may also apply to missed lessons or late cancellations in accordance with the cancellation policy.
Where tuition or another service has been paid for in advance but has not been provided, any refund entitlement will be considered in accordance with these Terms & Conditions and applicable consumer law.
Where a dispute arises, Supreme will review the lessons or services supplied, payments made and any reasonable costs or commitments already incurred.
Nothing in these Terms & Conditions is intended to remove or restrict any statutory consumer rights.
We hope that pupils will give the instructor or Supreme an opportunity to resolve concerns wherever appropriate.
However, this does not prevent you from contacting the Driver and Vehicle Standards Agency (DVSA) about concerns relating to an approved driving instructor’s professional service or behaviour.
DVSA can consider matters including concerns about:
DVSA cannot normally recover money or order a financial refund on your behalf.
Other consumer or legal remedies may be available for financial or contractual disputes.
By registering with the Supreme Pupil App and ticking the box confirming that you have read and agreed to these Terms & Conditions, you confirm that:
You must accept these Terms & Conditions before linking your Pupil App to your Supreme driving instructor.
Supreme School of Motoring