Terms and Conditions

IMPORTANT – DRIVING TEST POLICY (PLEASE READ BEFORE BOOKING)

Your instructor will only allow the use of their car for your driving test if ALL of the following conditions are met:

  • You have passed a full mock driving test to the required standard
  • You have completed a minimum of 10 hours of lessons with your instructor
  • Your instructor agrees that you are safe, confident, and test-ready
  • Driving tests can only be booked with the agreement of your driving instructor

If your instructor believes you are NOT ready for your driving test, the car will NOT be provided.

This decision is final and is made in the interest of:

  • Your safety
  • The safety of other road users
  • DVSA regulations and instructor standards

Please note:

  • The DVSA does not allow tests to be taken “just for experience”
  • Taking a test when unprepared can result in serious faults, failure, and delays
  • Instructors risk losing their licence if they present unsafe candidates

DRIVING TEST BOOKINGS

When booking your driving test, you must add your instructor’s ADI number to your test booking.

This allows your instructor to:

  • Manage their diary
  • Avoid booking clashes
  • Confirm availability for your test date

Failure to add your instructor’s ADI number may result in your test not being accepted or the training vehicle not being available.

If you are unsure how to add your instructor’s ADI number, please ask before booking your test.

ACKNOWLEDGEMENT

By booking lessons with Supreme School of Motoring, you confirm that:

  • You have read and understood this Driving Test Policy
  • You accept that your instructor has the final decision on test readiness
  • You understand that the training vehicle may be refused for your test if you are not at the required standard

1. Eligibility & Legal Requirements

  • You must be of legal driving age and hold a valid UK or Northern Ireland provisional Category B licence
  • If you hold an older paper licence, you must also provide a valid passport as photo ID
  • For other lessons, a full valid licence and ID must be shown
  • You must meet the legal eyesight requirement (reading a number plate at 20.5 metres). Glasses or contact lenses must be worn if required

2. Medical & Licence Changes

You must inform your instructor immediately of any changes affecting your ability to drive, including:

  • Medical conditions (e.g. epilepsy)
  • Licence revocation or changes

3. Booking & Payments

  • A non-refundable deposit (equal to a 2-hour lesson) is required when booking your first lesson (deducted from your first lesson)
  • All lessons must be paid at least 48 hours in advance via bank transfer

4. Cancellations & Missed Lessons

  • A minimum of 48 hours’ notice is required to cancel a lesson
  • Late cancellations will be charged in full
  • Cancellations must be acknowledged by your instructor
  • If you do not attend your lesson, your instructor will wait 10 minutes before leaving and the lesson will be charged

5. Instructor Cancellations

Your instructor will aim to arrive on time, however lessons may be rescheduled or cancelled due to unforeseen circumstances (e.g. traffic or breakdowns).

  • If your instructor cancels, no fee will be charged

6. Fitness to Drive

  • You must not be under the influence of drugs or alcohol during lessons
  • Any prescribed medication affecting driving must be declared to both Supreme and the DVLA
  • If you are unfit to drive, the lesson or test will not go ahead and will still be chargeable

7. Driving Test Readiness

Your instructor will only take you to test when you:

  • Drive independently without prompts
  • Do not make serious or dangerous faults
  • Can consistently pass mock tests
  • Can manage nerves and adapt to real driving situations

If your instructor advises that you are not ready, you should rearrange your test date.

8. Failed Driving Tests

  • If you fail your test, you must complete a minimum of 4 hours additional training before your next attempt

9. Driving Test Responsibility

  • Supreme and your instructor are not responsible for DVSA test cancellations
  • Lessons must still be paid for, but costs may be reclaimed from the DVSA where applicable
  • You are responsible for:
    • Passing the eyesight test
    • Any driving offences, fines, or penalty points

Additional Terms

Intensive Courses

  • Full payment must be made before the course starts
  • A minimum of 4 weeks’ notice is required for a full refund
  • Less than 4 weeks’ notice = no refund
  • Missed lessons or cancellations with less than 24 hours’ notice are charged at £50 per hour
  • DVSA test availability and cancellations are outside Supreme’s control

Pass Guarantee Scheme

  • Valid for 12 months or 3 driving tests (whichever comes first)
  • After this, standard rates apply
  • Refunds (if applicable) will deduct:
    • Lessons taken (£50/hour)
    • Any DVSA test fees
  • A minimum of 4 weeks’ notice is required for cancellation

Special Offers

Schools & Colleges Offer

  • Book a 2-hour lesson and receive 1 hour free
  • Cannot be used with any other offer

Pupil Referral Scheme

  • Applies once your referral has booked and paid for 10 hours
  • Cannot be used with any other offer

Competitions

  • Entrants must be 17+ and live within our service areas
  • Entry via Facebook or Instagram
  • Winners are selected at random and notified via comment reply
  • Promoter: Supreme School of Motoring
  • This promotion is not affiliated with Facebook or Instagram

Complaints Procedure

At Supreme School of Motoring, we aim to provide a high standard of tuition at all times. If you are unhappy with any aspect of your training, the following procedure must be followed.

Step 1 – Raise the Issue

You should raise your concern directly with your instructor as soon as possible. Most issues can be resolved quickly and informally at this stage.

Step 2 – Formal Complaint

If the issue is not resolved, a formal complaint must be submitted in writing within 7 days of the issue occurring.

Your complaint must include:

  • Your full name
  • Instructor’s name
  • Date(s) of the lesson(s) in question
  • Full details of the complaint

Complaints should be sent via email to: supremesom1@sky.com

Step 3 – Review Process

  • We will acknowledge your complaint within 5 working days
  • A full response will be provided within 14 working days

We may need to consult your instructor and review lesson records before responding.

Important Information

  • Complaints submitted more than 7 days after the issue will not be considered
  • Complaints must be submitted in writing — we do not accept complaints via social media, text message, or third parties
  • We cannot investigate complaints where insufficient detail is provided

Instructor Judgement & Test Readiness

  • All decisions regarding lesson structure, teaching methods, and test readiness are based on the instructor’s professional judgement
  • These decisions are made in line with guidance from the Driver and Vehicle Standards Agency (DVSA)
  • Disagreement with an instructor’s professional opinion (including refusal to use the car for test) does not constitute a valid complaint

Refund Policy in Relation to Complaints

  • Refunds will not be issued for:
    • Completed lessons
    • Late cancellations
    • Test readiness decisions
    • Refusal to provide a vehicle for test where the pupil is not at the required standard.
  • Refunds (if applicable) are entirely at the discretion of Supreme School of Motoring and will only be considered where there is clear evidence of service not being delivered as agreed

External Complaints (DVSA)

If you remain dissatisfied after completing our internal process, you may refer your complaint to the Driver and Vehicle Standards Agency (DVSA) Please note:

    • The DVSA will expect you to have completed our internal complaints procedure first
    • The DVSA does not deal with disputes relating to:
      • Lesson fees
      • Scheduling issues
      • Instructor availability
      • Test readiness decisions