Terms and Conditions

1. You must be of legal age to drive and produce a valid UK/Northern Ireland provisional category B driving licence. If a photo card licence is held, then both card and counterpart must be produced. If an older paper licence is held, then you must also produce a valid passport as photographic identification.

For Motorway, Pass Plus or Refresher lessons a full valid licence must be produced with identification as above.

You must meet the minimum eye test requirements, which means you must be able to read a standard UK approved number plate at a minimum distance of 20.5 metres (67 feet). If you need to wear glasses or contact lenses in order to meet this requirement then you must wear them whenever you drive.

2. You must notify your instructor of any change of your ability or entitlement to have driving tuition, for example your provisional licence has been revoked or for medical reasons such as epilepsy.

3. If you wish to cancel a lesson, a minimum of 24 hours notice must be given. Failure to give 24 hours notice will the result in the lesson(s) having to be paid for. Lessons can be cancelled by telephone or text message but must be acknowledged by your Instructor.

4. If your Instructor turns up on time at the pre-arranged pick up point and you do not show, your Instructor will wait 10 minutes, if there is no contact made between you and the Instructor, they will leave and you will have to pay for the lesson.

5. Your Instructor will endeavour to arrive on time however, due to unforeseen circumstances such as breakdown, accidents, traffic hold ups etc, lesson times may need to change or even be cancelled. If cancelled by your Instructor, no fee will be charged.

6. Lessons must be paid for in advance or at the time of the lesson by cash or cheque. Your instructor will advise you to whom the cheque should be made payable.

7. You must not be under the influence of drugs/alcohol during the training. In the event of there being any signs of drugs/alcohol misuse, Supreme will withhold the use of the training vehicle for use of tuition or driving test until the pupil is in a legal and fit state to drive. Any prescribed medication that may effect your driving should be declared to Supreme and to the DVLA medical board.

Should the pupil fail to reach a satisfactory standard of driving and is likely to be a danger to other road users, or is in an unfit condition through substance or alcohol abuse as described above, the ADI has a responsibility to the DVSA examiners not to allow the use of the training vehicle for the purpose of the driving test. This is in the interest of the pupil, the examiner and other road users and is a precautionary safety measure. DVSA guidelines do not allow for a pupil to take a practical test just for the experience.

8. No responsibility can be taken for tests cancelled by the DVSA for whatever reason. Lessons will have to be paid for but can be claimed back from the DVSA. The Instructor cannot be responsible if you fail the eyesight test. Your Instructor will be responsible if the test is cancelled due to the condition of the tuition vehicle.

Terms & Conditions (Intensive Courses)
(In addition to our standard terms and conditions)

For clarification, practical tests will be deemed as taken if you do not adhere to the DVSA’s statutory cancellation requirement.

In the unlikely event of a practical test not being available by the DVSA, Supreme will book a replacement appointment for you within a reasonable time period. Supreme cannot be held responsible for the availability or cancellation of tests by the DVSA. Any claims for compensation for cancellations should be made direct to the DVSA.

If you fail to show for any lessons, or cancel without 24 hours notice you will be charged £30.00 per hour.

Before the course commences, pupils must have paid the course price in full and satisfied the driving licence requirements in Point 1 of the general terms & conditions above.

For a full refund, Supreme require a minimum of four weeks notice prior to the start date of your course for cancellation (not including your assessment lesson). Due to the short period of time involved for an intensive course, you would not be entitled to any refund if you give less than the required four weeks notice.

Terms & Conditions (Pass Guarantee Scheme) (In addition to our standard terms and conditions)

The Pass Guarantee Scheme is valid for one full calendar year from the date of your assessment, or until three practical tests are booked and taken, whichever comes first. After that time all lessons and test fees will be charged at the normal rate.

For clarification, practical tests will be deemed as taken if you do not adhere to the DVSA’s statutory cancellation requirement.

In the unlikely event of a practical test not being available by the DVSA, Supreme will book a replacement appointment for you within a reasonable time period. Supreme cannot be held responsible for the availability or cancellation of tests by the DVSA. Any claims for compensation for cancellations should be made direct to the DVSA.

If you fail to show for any lessons, or cancel without 24 hours notice you will be charged £30.00 per hour.

Supreme require a minimum of four weeks notice for cancellation of the course. Refunds will be calculated on the basis of the total fee paid after deducting both the cost of any lessons already completed (at a rate of £25 per hour) and any test fees already paid to the DVSA.

Terms & Conditions (Schools & Colleges free driving courses)

To receive this offer you must complete the driving course and book and pay for a block of ten hours with Supreme. This offer cannot be used with any other offer.

Terms & Conditions (Pupil Referral Scheme)

To receive this offer, the person you have referred must have booked and paid for ten hours with Supreme. This offer cannot be used with any other offer.

Supreme School of Motoring Complaints Procedure

In the unlikely event you have any complaints regarding your Supreme School of Motoring driving instructor, you should, where possible, direct these complaints to them in the first instance. Should you not receive satisfaction, or if you feel that the relationship has broken down to a position where you feel you cannot discuss matters with the instructor, your complaint together with supporting documentation/information should be addressed in writing to:

Mr P Robinson
21 Suffolk Road
Maldon
Essex
CM9 6AX
or email info@suprememotoring.co.uk

We will acknowledge written complaints within 7-days of receipt and will provide a full response within a reasonable time frame

If after having been through our complaints procedure you still feel your matter is unresolved, you can take up the matter with the DVSA Registrar of Approved Driving Instructors by writing to:

Driving Vehicle Standards Agency
DVSA
PO Box 280
Newcastle-Upon-Tyne
NE99 1FP

CONTACT

Tel: 01621 855870

Email: supremesom1@sky.com